IT Support

Proactive or Reactive IT Support

 

 

As the name suggests, a reactive IT support approach involves reacting to issues after they have happened. For example, you are experiencing backup issues and so call for assistance to rectify the issue. In the time it takes for the issue to be fixed, your business suffers from a disruption to business continuity.

 

In contrast, a proactive IT support approach stays one step ahead by consistently maintaining IT systems and having warnings in place for any potential issues about to arise. Prevention rather than cure, if you like. When regular maintenance and servicing is in place, the downtime that businesses face due to technological issues can be majorly reduced.

 

Reactive IT support is generally billed as Time and Materials. Where Proactive would normally be a fixed price per device/user per month.

Break Fix

Break Fix is on-demand or ad-hoc reactive IT support

Retained

Retained also know as BOH - Block of hours.

Managed

Managed IT services is where you leave it to us

3rd Line Support

Have your own internal IT and need extra help?

Remote Hands

On demand remote hands in London Data Centres